Refund Policy – Fakhrtiqniya
At Fakhrtiqniya, customer satisfaction is our priority. We aim to provide a clear and fair refund policy to ensure a smooth shopping experience.
1. After Shipping
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or not usable, please contact us within 24 hours of delivery.
In this case, we will offer:
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A replacement product, or
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A full refund, according to your preference.
To process the request, please provide:
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A clear photo of the product
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Your order number
3. Items Not Eligible for Refund
Refunds will not be issued for:
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Products that have been used
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Products damaged due to misuse or improper handling
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Orders that were refused upon delivery without a valid reason and later requested for refund
4. Contact Information
For refund requests or inquiries, please contact us through our Contact Us page.
🔐 Additional Information
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This policy applies to orders delivered within Saudi Arabia only.
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Refunds (if applicable) will be processed using the original payment method.